Common Ordering Questions?

How do I make payment?

We accept  major credit cards payments.

Just select your preference when checking out:

Credit Cards are processed through Square.com encrypted secure system. VISA, MASTER CARD, DISCOVER, AMEX, & JCB.

Other Options: Call Us. We will work something out and make sure you get what you need.

Are Payments Secure ?

Yes, we process our payments utilizing Encrypted Secure Payment Processing with Square merchant payment services.

Our Website is also being monitored every second 24 hours a day by McAfee Secure Trusted Site System keeping a sound secure firewall between malicious actors and and our website and your information.

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McAfee Secure Silk Road Botanicals Website
What if I need to change my shipping address?

If it is after you ordered and need a quick change.

Please Contact Us Immediately: at service@silkroadbotanicals.com or give us a call at 650-587-1966.

Or you can log on to your members account on our website and change your contact information on your account dashboard. Make sure to press Save.

How long does it take for my order to be delivered?
  • Orders will be shipped within Same Day of placing your order( *orders must be placed by 2:00pm Pacific Time), excluding Sunday and holidays.
  • Shipments will be sent by USPS first class 2-3 day mail in the USA with tracking. You will receive an email with your tracking number and confirmation of the order.
  • You should receive the package within 3-5 days.
  • If you have any problem receiving the products, please contact us at service@silkroadbotanicals.com or 650-587-1966.
What if I need to modify the information on the order?

Your orders are shipped the same day before 2 pm.

Please Contact us Immediately: at service@silkroadbotanicals.com or give us a call at 650-587-1966.

Our customer service representative will assist you.

Can I place the order over the telephone?

YES! Please contact 650-587-1966.

  • Our customer service representative will more than happy to take your order.
  • If we don’t answer, please leave a message and we will return your call in 1 to 24 hours.
  • Leave a detailed message of what you are looking for and if you are a return customer we will get start getting your order processed.
Do I receive the confirmation of the order and tracking number for the package?
  • Once your order is paid and processed, you will receive a confirmation email with a USPS tracking number, so you can follow your purchase all the way to delivery.
  • If you don’t receive this email within 24 hours please contact us at service@silkroadbotanicals.com or CALL 650-587-1966.
What is your return policy?

We stand by our products. Our clients satisfaction is our top priority. If you’re not 100% satisfied with our products, please contact us at service@silkroadbotanicals.com or 650-587-1966. We will refund you 100% in full. We require you to give us the reason why you are not satisfied, so we might improve our products and services. Refund Policy does not apply to bulk orders.

 

What is the return item procedure?

To make a return, please email service@silkroadbotanicals.com or call us at 650-587-1966 and request a prepaid shipping return label. Credit card orders will be refunded to the card used during the purchase. Returns must be received within 10 days of receiving shipping return label request or within 90 days of original product order date, whichever is first.  If you have any questions about our return policy or about a return, please contact us at the email of phone number above.

Can I cancel my order?

If you notify us on the date of the order (*before 3:00 pm Pacific Time), you may cancel the order.  Otherwise, the order will be shipped out to you. In this case, please contact us and follow the return item procedure.

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